Last Updated: 19 February 2026

This Privacy Policy describes how Green Heritage Resort (“we”, “our”, or
“us”) collects, uses, and protects your information when you use our
mobile application (“App”).

By using our App, you agree to the collection and use of information in
accordance with this policy.

————————————————————————

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

– Mobile phone number (for authentication and account creation)
– Name (if provided during registration)
– User type (Normal User or Member)
– Booking-related information (property selection, dates, guest count)
– Wishlist data
– Withdrawal request information (if applicable)

1.2 Automatically Collected Information

When you use our App, we may automatically collect:

– Device type and model
– Operating system version
– App version
– Log data (for debugging and performance monitoring)
– IP address (via backend server)

We do NOT collect: – Contacts – Photos – Camera data – Location data –
Microphone recordings

————————————————————————

2. How We Use Your Information

We use the collected information for:

– User authentication (OTP verification, login, password reset)
– Managing bookings and reservations
– Displaying personalized results and wishlist
– Processing withdrawal requests (if applicable)
– Improving app performance and user experience
– Preventing fraud and ensuring security
– Communicating important service updates

————————————————————————

3. Data Storage & Security

– All API communication is secured using HTTPS encryption.
– Authentication uses secure access tokens.
– Refresh tokens are managed securely through backend mechanisms.
– We do not store sensitive financial information within the mobile
application.
– Access to user data is restricted and protected with
industry-standard security measures.

————————————————————————

4. Data Sharing

We do NOT sell or rent your personal information.

We may share limited data with:

– Backend service providers for authentication and booking management
– Payment or financial service providers (if applicable)
– Legal authorities if required by law

————————————————————————

5. Data Retention

We retain your information only as long as necessary to:

– Maintain your account
– Provide booking services
– Comply with legal obligations

You may request account deletion by contacting us at:
greenheritageindia@gmail.com

————————————————————————

6. Your Rights

You have the right to:

– Access your personal data
– Request correction of inaccurate data
– Request deletion of your account
– Withdraw consent where applicable

To exercise these rights, contact us at: greenheritageindia@gmail.com

————————————————————————

7. Children’s Privacy

Our App is not intended for children under the age of 13. We do not
knowingly collect personal information from children.

If we become aware that a child has provided personal data, we will
delete it immediately.

————————————————————————

8. Third-Party Services

Our App may use third-party services such as:

– Cloud hosting providers
– Payment gateways (if enabled)
– Analytics tools (if implemented in future versions)

These providers have their own privacy policies governing their use of
information.

————————————————————————

9. Cookies & Tracking

The mobile application itself does not use cookies. However, backend
services may use secure cookies for authentication purposes.

————————————————————————

10. Account Security

Users are responsible for:

– Keeping login credentials secure
– Not sharing OTP or password with others

We are not responsible for unauthorized access caused by user
negligence.

————————————————————————

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be
posted at:

https://greenheritage.co.in/privacy-policy

Continued use of the App after changes means you accept the updated
policy.

————————————————————————

12. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: greenheritageindia@gmail.com

————————————————————————

© 2026 Green Heritage Resort. All rights reserved.