Privacy Policy

Green Heritage Resort ("Green Heritage", "we", "us") operates the GHR mobile app and the greenheritage.co.in website. This policy explains what account and booking data we collect, how we use it, and how you can request its deletion. INFORMATION WE COLLECT - Account details you provide: name, mobile number, email, password (stored hashed, never in plain text), date of birth, address, profile photo. - Booking and payment details: stays booked, cottage/category, payment records, invoices. - Membership details (members only): membership category, agreement, wallet/income ledger, bank details for withdrawals. - Usage data needed to operate the app (e.g. login sessions). We do not sell your personal data, and the app carries no advertising or analytics SDKs. THIRD-PARTY SERVICE PROVIDERS We use a small number of service providers to operate the app and website, who process your data only to perform that service for us: - Razorpay -- processes online payments. When you pay in the app, your name, email, and mobile number are shared with Razorpay to prefill and complete checkout; card/UPI details are entered directly into Razorpay's own secure checkout and are never seen or stored by us. - MSG91 -- delivers the SMS OTP codes used for login and registration; your mobile number is shared with them solely to send that SMS. - Expo (EAS Update) -- delivers app updates to your device; this does not involve sharing your personal account data. - Our email provider -- used only to send booking/contact/account-related notifications from our team. None of these providers may use your data for their own advertising or independent purposes. HOW WE USE YOUR INFORMATION To create and manage your account, process bookings and payments, operate the membership program (allocation, wallet, withdrawals), respond to support requests, and meet legal/accounting obligations. ACCOUNT & DATA DELETION You can request deletion of your Green Heritage account at any time: - In the app: open the menu, then "Delete Account", which explains this section and links to our web deletion-request page. - On the web, without needing the app installed: https://greenheritage.co.in/account-deletion A request is not processed automatically -- we verify it is genuinely you (matching your registered mobile number/email, and for member/staff accounts, our team confirms your identity directly) before any data is changed. Once verified: - We delete or anonymize your personal account data (name, contact details, profile photo, saved preferences). - We retain only what we are legally, financially, or security-required to keep -- for example, completed booking and payment/invoice records for accounting and fraud-prevention purposes, and records already required to be kept by law. Retained records are limited to what the applicable requirement covers and are not used for any other purpose after your account is deleted. - Any active login sessions/tokens for the account are invalidated. - We confirm completion back to you at the mobile number/email you used to make the request. Typical processing time is within a few business days of identity verification, though complex cases (e.g. an open booking or pending payment) may take longer -- we will tell you why if that applies to your request. CONTACT Questions about this policy or a deletion request: greenheritageindia@gmail.com or +91 8516085813. Last updated: 27 Aug 2026