Green Heritage Resort (GHR) App
Account Deletion Request
Request deletion of your GHR account and personal data — from any browser, whether or not you have the app installed.
How this works
- 1. You submit a request — using the registered mobile number and email on your GHR account.
- 2. We verify it's you — we confirm the request against your account details before changing anything. Membership/staff accounts require direct confirmation with our team, since those accounts carry agreement and financial history.
- 3. We delete or anonymize your personal data — name, contact details, profile photo, and saved preferences are removed or anonymized.
- 4. We confirm completion — to the email or mobile number you gave us in the request.
What may be retained, and why
We retain only what we are legally, financially, or security-required to keep — for example, completed booking and payment/invoice records, for accounting and fraud-prevention purposes, and anything already required to be kept by law. Retained records are not used for any other purpose after your account is deleted. Full details are in our Privacy Policy.
Processing time
Typically within a few business days of identity verification. Requests involving an open booking or pending payment may take longer — we'll explain why if that applies to you.
Prefer to talk to someone?
You can also request deletion, or ask questions first, directly.